Solving Conflict: For Managers, Supervisors, and Team Leaders

Learn to take responsibility for conflict, neutralize emotions, listen and effectively negotiate. Resolve employee conflicts without making enemies, using the effective management intervention techniques dramatized in this course.


  • Overview and Objectives

  • Managing Conflicts
  • Taking Responsibility
  • State the Ground Rules

  • Productive Meeting
  • Discover View Points
  • Offer Feedback

  • Solving the Problem
  • Create and Action Plan
  • Conflict Resolution in Action

  • To learn more about our interactive online courseware, visit our DSS eLearning homepage or schedule a free online demonstration.

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