We use an Instructional Systems Design (ISD) Approach to develop training materials. A systems approach allows for continual feedback and adjustment to the creation of instructional materials. It is a scientifically derived methodology that incorporates the research and theories of cognitive and behavioral psychology. The basic concept of applying a systems approach to instructional development is that once proficiency can be defined in measurable terms then these skills can be taught and post-training proficiency can be measured in specific areas.
The ISD approach provides sound decision-making to identify the who-what-when-where-why of training; provides an orderly process of gathering and analyzing performance requirements; and ensures that training and support materials are developed with maximum efficiency and effectiveness.