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Telephone Skills Training

Telephone Courtesy Pays Off 2

Here's the story: An irate customer is threatening to stop doing business with Barb's company. For he has just been at the nasty end of poor telephone service. So to solve the problem and keep their precious customer, Barb...
Telephone Courtesy: The Royal Connection

Getting a "busy signal" when you call for healthy customer relations? Make sure the lines between you and your clients are smooth, clear and congenial. Dial in with this program and ring up some courteous and effective...