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Customer Service Training

Who Cares?

A customer once said that "Customer service just isn't what it used to be." Don't think so? Prove her wrong with this program. Beef up your service system with four simple yet critical cornerstones of excellent customer...
Who Cares? (Government)

A customer once said that "Customer service just isn't what it used to be." Don't think so? Prove her wrong with this program. Beef up your service system with four simple yet critical cornerstones of excellent customer...
Difficult People: How To Deal With Them

Hostile customers. Unreasonable co-workers. Indecisive, vacillating bosses. Over-agreeable (but do-nothing) subordinates. You meet them everyday, and dealing with them, just to say the least, can be stressful. But it need...
Quality Service In The Public Sector

Watch superb customer service in action with this program. Visit a variety of settings and see how service principles apply to each of them. Whatever industry you're in, Quality Service in the Public Sector can boost your...
The Secret: Customer Service Uncovered

With scenes from three different settings - technical support, banking and retail, this dramatic training program examines and provides solutions to common service problems that test the patience and resolve of your service...
Customer Service: But I Don't Have Customers! (Public Sector)

In customer service, respectful treatment and meeting clients' needs have always been stressed. But more and more organizations are learning that this emphasis must include internal customers as well. If your employees...
Customer Service: But I Don't Have Customers! (Office Version)

If your employees respect internal customers as if they were paying clients, the attitude will carry over to their dealings with external clients. By asking questions, listening and keeping their word, your employees can...
Customer Service: The Royal Treatment

Serve your customers well, treat them like a king and reap the royal rewards. This program explores the five rules of exceptional service and shows your employees how to make your customers feel like royalty. Training...
Give 'Em The Pickle!

Customer service need not be fancy. It doesn't involve the grand gestures but the small "pickles," those extra, little things that make a customer feel special and happy. Pick up some neat customer...
The Difficult Guest

It's well and good to treat customers like a guest in one's home. But what if some overstep their boundaries, annoy their "hosts," and stretch one's patience? This entertaining sequel to The Guest...
The Guest

Treat your customers like a guest in your home! That's the message behind this hilarious, updated edition of classic bestseller. We all know how to take care of a guest in our home: we welcome them, we take care of their...
Just Incredible! A Customer Service Story, 2nd Edition

Customer service training is obviously not new, but smart companies are always looking for refreshing new approaches that reinforce service techniques and inspire commitment among front-line personnel. In this innovative...
Coping With Difficult People, Part 2

Know-It-Alls. Experts. Complainers. Just to name a few people who drive you nuts and whom you wish not to meet at work. But meeting them is inevitable, and like it or not, you have to deal with them properly. Otherwise,...
Coping With Difficult People, Part 1

Know-It-Alls. Experts. Complainers. Just to name a few people who drive you nuts and whom you wish not to meet at work. But meeting them is inevitable, and like it or not, you have to deal with them properly. Otherwise,...
Customer Service: Difficult Customer ALERT

Customers flaring up all the time? Douse the fiery anger with this program. It details a simple process that will help your staff deal with angry customers and turn unpleasant encounters into positive interactions. ...