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Human Resources Training

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Solving Conflict: For Managers, Supervisors, and Team Leaders

Learn to take responsibility for conflict, neutralize emotions, listen and effectively negotiate. Resolve employee conflicts without making enemies, using the effective management intervention techniques...
Communication Breakdown

Communication is the foundation for everything we do in the workplace. It happens every day, yet most employees never receive communication training. They thus don't have knowledge and skills to avoid the frequent...
40 Hours: Invest in Yourself

40 hours a week. At the very least, that's how much time your employees spend at work. It's one-third of their waking hours, which is quite a lot. So shouldn't they get the best return on such an...
Customer Service: But I Don’t Have Customers

If your employees respect internal customers as if they were paying clients, the attitude will carry over to their dealings with external clients. By asking questions, listening and keeping their word, your...
Recognizing Drug and Alcohol Abuse for Employees

Do you know an alcoholic or an illegal drug addict? Chances are good that you do – chances are good that you work with one, too. This important program will help employees recognize alcoholism and drug abuse in the...
Diversity: Respect at Work

Just as each instrument in a band is needed to weave a rich harmony, so does every employee in an organization contribute to its goals. Employees must work together and create a unity that raises productivity and improves...
Drug and Alcohol Awareness for Supervisors

There are around 23 million illegal drug users in the country, 70 percent of whom have a steady job. Sixty-five percent of workplace incidents involve people who test positive for drugs or alcohol. Drug and Alcohol Awareness...
Respect for People One Contact At a Time

Respecting co-workers seems pretty simple on the surface: be kind and courteous. Donâ€™t harass or discriminate. But in reality, itâ€™s more than just showing common courtesy and avoiding lawsuits. Respect for People One...
Conflict Resolution: A Win/Win Approach

All relationships experience some kind of conflict. This is normal and at times, even necessary for continued growth and development. But if it is dealt with improperly, it can spiral out of control and end up in violence...
Leadership: 5 Keys to Success

Leadership entails nuances and skills that vary from field to field, but by talking to real-life managers, employees and experts on the subject, one can distill the essence of good leadership. Explore the five skills of...
Eliminating Exclusion

Exclusion—keeping people out and making them feel unvalued and unwelcome—can be obvious. But some of its most toxic forms are subtle and hard-to-notice. Either way, if exclusion continues, it can have devastating...
Inclusion: Diversity Everywhere

Inclusion refers to the extent that individuals from a diverse workforce are invited and welcomed to contribute at every level of an organization. Show employees what an inclusive workplace looks like and inspire them with...
Diversity: The Empowered Workforce

Diversity refers to the variety of people who work for your organization—a mix of different races, genders, ages, abilities, and backgrounds. Stress how diversity is as much about age and ethnicity as about religion,...
Diversity and Inclusion: Unleashing Innovation

Diversity refers to the mix of different races, genders, ages, abilities, and backgrounds. Inclusion pertains to the extent at which this variety is welcomed at every level of the organization. Its opposite, exclusion, can...
Felt Leadership (Office)

“Felt leadership” is the name given to a style of leadership in which management wants employees to feel that their supervisors respect them and are deeply invested in their well-being. Felt leadership is about showing, not...
Felt Leadership (Industrial)

“Felt leadership” is the name given to a style of leadership in which management wants employees to feel that their supervisors respect them and are deeply invested in their well-being. Felt leadership is about showing, not...
Sexual Harassment: The Untold Story (California Regulations)

Sexual harassment happens every day—across industries—to ordinary people. Despite its pervasiveness, many cases go unreported because of, among other reasons, uncertainty as to what actually constitutes harassment. Sexual...
Time Management: Planning for Success

Pressed for time and urged to be more productive than ever, twenty-fours does not seem enough for many people. Even so, it is how we use those hours that largely determines our success at work. Help employees work smart,...
Teamwork: 7 Steps to Success

Teamwork involves more than just assembling a group of talented individuals to work on the same project. Effective teamwork involves a “synergy,” where the combined and coordinated actions of people produce an effect greater...
Sexual Harassment: The Untold Story (New York State Version)

Sexual harassment allegations involve many celebrities, but it belies the fact that harassment happens every day—across industries—to ordinary people. Despite its pervasiveness, many cases go unreported because of, among...
Marijuana is Legal in Several States

What should your policy be for marijuana use? This microlearning course looks at three complicated scenarios that can help you craft a clear policy: What to do if an employee uses marijuana in another state where it is...

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