Frontline Leadership Development

Frontline Leadership Development

Develop frontline leaders. Change employee behaviors. Elevate organizational performance.

Developing frontline supervisors is the key to transforming performance, elevating safety and sustaining improvement.


of CEOs worry about the availability of key skills


of frontline supervisors underperformed in their first two years


of project barriers attributed to behaviors and leadership capability

Frontline managers typically supervise the majority of an organization's employees — and in doing so, they make a significant impact on overall productivity, employee morale and client satisfaction. They are the linchpin to driving execution and change. Yet, companies often make minimal investment in developing these essential leaders.

In working with clients across industries and around the world, we have found that organizations who focus on providing frontline managers with the skills and resources to engage employees and develop their teams can reap the rewards of increased organizational capability, improved operations, and a safer, more productive workforce.

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Holistic leadership solutions are most effective at transforming and sustaining performance.

The most effective leadership development approaches target specific priorities for each individual and embed the tools and resources into the daily routine of managers.

dss+ new offering, Frontline Leadership Development is comprised of 31 modules linked to competencies covering:

  • Leadership
  • Teamwork
  • Communication
  • Human resources
  • Training and coaching
  • Safety and risk
  • Planning
  • Execution
  • Review
  • Improvement

This holistic program is available in flexible delivery methods — including instructor-led training, virtual instructor-led training and text-based learning courses — to meet the varying learning needs of your organization.

Linking Competencies to Capabilities
dss Management Competency Framework

Our blended approach combines experiential learning with practical tools and on-the-job coaching to empower frontline managers to lead successfully.

  • Classroom training by experienced trainers with industry relevant examples and exercises
  • Development and implementation of on-the-job coaching plans supported by experienced coaches
  • A “train-the-trainer” approach to allow for rapid penetration and adoption in the target group and longer-term effectiveness of the program
  • Assessments utilized from inception and throughout the program to support retention and identify opportunities for further improvement.

At dss, we help clients ensure the transfer of knowledge by combining learning with coaching on the shop floor. By addressing real-world issues in real time, we accelerate capability building for lasting change.

Building employee capability improves your bottom line

By equipping your frontline leaders with the skills to adapt and succeed, your organization will gain competitive advantage through increased efficiencies, improved risk management and accelerated innovation. The result: enhanced company reputation, increased job satisfaction, and improved financial performance.


higher profit margins can be the result of companies who invest in training (Source: The Huffington Post).


of employees would stay at an organization longer if it invested in career development (Source: LinkedIn Report).

Improving Behaviors and Transforming Performance Through Frontline Leaders

Is your organization struggling with operational and financial performance during the new normal? Are you challenged with keeping your team focused and open to embracing change to meet evolving market needs? Now more than ever, connecting with employees and keeping them engaged are paramount for an organization to stay agile, customer focused and productive.

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